Privacy Policy

This Privacy Policy describes how Wing Snob ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at wingsnobchick.click, place orders, interact with our digital services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully before using our website or submitting any personal information. By accessing or using our website, placing an order, signing up for our loyalty program, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you by email or prominent notice on our website.

1. About Wing Snob

Wing Snob is a food service business operating in the United States. We specialize in providing high-quality chicken wings and related food products to our customers through our website and other ordering channels.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The types of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, subscribe to our newsletter, or contact our customer support team, we may collect personal identification information, including:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Username and password (stored in encrypted form)
• Profile picture (if uploaded voluntarily)
• Date of birth (for age verification and loyalty program purposes)
• Gender (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit card or debit card number (last four digits only — full card details are processed by our payment processor and not stored on our servers)
• Billing name and billing address
• Payment method type (Visa, MasterCard, PayPal, etc.)
• Transaction ID and order confirmation numbers

We use industry-standard payment processors that comply with the Payment Card Industry Data Security Standards (PCI DSS). We do not store your full credit or debit card numbers on our servers.

2.3 Order and Transaction Information

We collect information about the orders you place with us, including:

• Items ordered and quantities
• Order date, time, and delivery preferences
• Special dietary notes or customization requests
• Order history and purchase frequency
• Discount codes or promotions applied
• Refund or complaint records

2.4 Usage and Behavioral Data

When you visit our website, we automatically collect certain technical and behavioral information about your use of the site, including:

• Pages visited and content viewed
• Time spent on each page
• Links clicked and menu items browsed
• Search queries entered on our website
• Referring URL (the website that directed you to ours)
• Navigation paths through our website
• Cart abandonment data
• Session duration and frequency of visits

2.5 Device and Technical Information

We automatically collect certain device and technical information when you access our website, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Language preferences
• Time zone settings
• Unique device identifiers
• Mobile network information (if applicable)

2.6 Location Data

With your permission or based on your IP address, we may collect approximate or precise geographic location data to facilitate delivery services, show you relevant local promotions, and improve our service offerings in your area. You can disable location sharing through your device or browser settings at any time.

2.7 Communications and Customer Support Data

When you contact us by email, phone, live chat, or through online forms, we collect information you provide in those communications, including:

• The content of your messages, inquiries, or complaints
• Feedback, reviews, or survey responses you submit
• Records of correspondence with our customer support team

2.8 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. For more details, please refer to Section 7 (Cookie Usage) of this Privacy Policy.

2.9 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you choose to log in or connect your account)
• Marketing partners and data analytics providers
• Delivery and logistics partners
• Payment processors and fraud prevention services
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for specific, legitimate business purposes. We do not use your personal information for any purpose incompatible with the purposes disclosed in this Privacy Policy without first obtaining your consent. Our purposes for using your information include:

3.1 Order Processing and Service Delivery

• To process, fulfill, and confirm your food orders
• To arrange delivery or pickup of your orders
• To communicate order status, confirmations, and updates
• To manage returns, refunds, and exchanges
• To process payment transactions securely

3.2 Account Management

• To create and manage your user account
• To authenticate your identity and protect your account
• To manage loyalty program memberships and rewards
• To send account-related notifications and alerts

3.3 Customer Support

• To respond to your inquiries, questions, and complaints
• To investigate and resolve disputes or issues with your orders
• To provide technical support for our website
• To improve our customer service quality

3.4 Marketing and Promotional Communications

• To send you promotional offers, discounts, and special deals (with your consent where required)
• To deliver personalized marketing content based on your order history and preferences
• To send our email newsletter and promotional announcements
• To manage and administer contests, giveaways, or promotional campaigns
• To retarget you with relevant advertisements on third-party platforms

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you or by contacting us at [email protected].

3.5 Analytics and Service Improvement

• To analyze usage patterns and improve our website functionality
• To understand customer preferences and tailor our menu offerings
• To conduct market research and business intelligence activities
• To measure the effectiveness of our marketing campaigns
• To develop new products, services, and features

3.6 Legal Compliance and Safety

• To comply with applicable federal and state laws and regulations
• To detect, prevent, and investigate fraud, security breaches, or illegal activities
• To enforce our Terms of Service and other agreements
• To protect the rights, property, and safety of Wing Snob, our customers, and the public
• To respond to lawful requests from government authorities or law enforcement

4. How We Share Your Information

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your personal information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to use your information only as directed by us and in accordance with applicable privacy laws. Categories of service providers include:

• Payment processors: To securely process credit card and digital payment transactions
• Delivery and logistics partners: To fulfill and deliver your food orders
• Email marketing platforms: To send transactional and promotional emails
• Web analytics providers: Such as Google Analytics, to analyze website usage
• Customer support tools: To manage and track customer service interactions
• Cloud hosting and IT infrastructure providers: To store and manage our data securely
• Fraud prevention and security services: To protect against unauthorized transactions
• Marketing and advertising platforms: To serve targeted advertisements

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other agreements
• Protect our rights, property, or safety, or that of our customers or others
• Investigate potential violations of the law or our policies
• Respond to a national security or public safety emergency

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity as part of the transaction. We will notify you of any such change in ownership or control of your personal information, as required by applicable law.

4.4 With Your Consent

We may share your information with additional third parties when you explicitly consent to such sharing, for example, when you participate in a joint promotion or opt in to a partner program.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information (which cannot reasonably be used to identify you) with business partners, advertisers, or the public for industry research, analytics, and marketing purposes.

5. Data Security Measures

We take the security of your personal information seriously and implement a variety of administrative, technical, and physical security measures to protect your data against unauthorized access, use, alteration, disclosure, or destruction. Our security practices include:

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology to encrypt data transmitted between your browser and our servers. Sensitive data such as passwords is stored using strong hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All staff with access to personal data receive regular privacy and security training.
• Payment Security: Our payment processing complies with PCI DSS requirements. We do not store full credit card numbers on our systems.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and regular security audits to safeguard our network infrastructure.
• Data Minimization: We collect only the personal data necessary for the purposes described in this Privacy Policy and do not retain data longer than necessary.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities promptly in the event of a data breach, as required by applicable law.
• Third-Party Vendor Assessments: We evaluate the security practices of our third-party service providers and require them to maintain appropriate security standards.

Despite our efforts, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your personal information. If you have reason to believe that your account or personal information has been compromised, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws, including the CCPA/CPRA for California residents and applicable state privacy laws in other states.

6.1 Right to Know and Access

You have the right to request information about the personal data we hold about you, including what categories of personal information we have collected, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it has been shared. You may also request a copy of the specific personal information we hold about you.

6.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You may update certain account information directly through your account settings on our website, or by contacting us directly.

6.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may be unable to fulfill a deletion request if we are required to retain your information to comply with a legal obligation, complete a transaction, detect security incidents, or for other legitimate purposes permitted by law.

6.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. If we engage in such activities, we will provide a "Do Not Sell or Share My Personal Information" link on our website. To exercise this right, please contact us at [email protected].

6.5 Right to Data Portability

You have the right to receive a copy of certain personal information we hold about you in a structured, commonly used, and machine-readable format, where technically feasible.

6.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit the use and disclosure of sensitive personal information to what is necessary to perform the services requested or as otherwise permitted by law.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, provide a different level or quality of service, or suggest that you will receive a different level of service as a result of exercising your rights.

6.8 Right to Opt Out of Marketing Communications

You have the right to opt out of receiving promotional emails or text messages from us at any time. You can do so by clicking the "unsubscribe" link in any marketing email, replying "STOP" to any promotional text message, or contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.

6.9 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected] (Subject line: "Privacy Rights Request")
• Website: wingsnobchick.click

We will acknowledge receipt of your request within 10 business days and respond to verified requests within 45 days, or within the timeframe required by applicable law. We may extend this period by an additional 45 days when reasonably necessary, provided we notify you of the extension. We may need to verify your identity before processing your request to protect your information from unauthorized access.

You may designate an authorized agent to submit a privacy rights request on your behalf. If you use an authorized agent, we may require proof of your written authorization and verification of your identity before processing the request.

7. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and deliver targeted advertising. Cookies are small text files placed on your device when you visit a website.

7.1 Types of Cookies We Use

7.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse cookies or delete cookies already stored on your device. Please note that if you disable certain cookies, some features of our website may not function properly. You may also opt out of interest-based advertising through industry opt-out tools such as the Digital Advertising Alliance's opt-out page at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

For full details on the cookies we use and how to manage them, please refer to our separate Cookie Policy available on our website at wingsnobchick.click.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

When personal information is no longer needed for its intended purpose, we will securely delete, anonymize, or destroy it in accordance with our data retention and disposal procedures.

9. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). We also do not knowingly collect personal information from individuals between the ages of 13 and 17 without verifiable parental or guardian consent.

If you are under 18 years of age, please do not use our website or submit any personal information through our services. If you are a parent or guardian and believe that your child under 18 has provided personal information to us without your consent, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our records.

We reserve the right to verify the age of users when we have reason to believe that a user may be under 18 years of age, and we may terminate or restrict access to any account we determine to belong to a minor.

10. International Data Transfers

Wing Snob is based in the United States and primarily operates within the United States. However, some of our third-party service providers, including cloud storage, analytics, and payment processing providers, may be located in or operate in other countries. By using our website and services, you acknowledge that your personal information may be transferred to, stored in, and processed in the United States or other countries where our service providers maintain facilities.

If we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws. These safeguards may include contractual agreements with our service providers that require them to protect your personal information to standards equivalent to those applicable in the United States.

If you are located outside the United States and choose to use our services, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your home country. Your use of our services constitutes your acknowledgment of and consent to such transfers.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), which became effective January 1, 2023.

11.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, phone number, IP address)
• Commercial information (purchase history, transaction records)
• Internet or electronic network activity (browsing history, usage data)
• Geolocation data (approximate location based on IP address)
• Inferences drawn from personal information (customer preferences, purchase patterns)
• Financial information (payment method type, billing address)

11.2 Shine the Light Law

California Civil Code Section 1798.83 ("Shine the Light" law) permits California residents to request and obtain, once per calendar year, information about the categories of personal information shared with third parties for direct marketing purposes and the identities of those third parties. To make such a request, please contact us at [email protected].

11.3 Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals from web browsers. We will continue to monitor developments in DNT standards and update our practices accordingly.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery partner platforms, or other external services that are not operated by Wing Snob. This Privacy Policy does not apply to those third-party websites or their privacy practices. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit before providing personal information to those sites. The inclusion of a link on our website does not imply our endorsement of that third party's privacy practices.

13. Social Media Features

Our website may include social media features, such as Facebook Like buttons, Instagram share buttons, or Twitter/X share tools. These features may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the feature. We encourage you to review those privacy policies separately.

14. Automated Decision-Making

We may use automated decision-making processes, including profiling, to personalize your experience on our website, recommend menu items, deliver targeted promotions, and detect fraudulent activity. These automated processes are based on your usage patterns, order history, and preferences. Where automated decision-making has a significant effect on you, you may have the right to request human review of such decisions. Please contact us at [email protected] for more information.

15. Filing a Complaint with a Data Protection Authority

If you believe that we have handled your personal information in a manner inconsistent with applicable privacy laws, or if you are not satisfied with our response to a privacy inquiry or rights request, you have the right to file a complaint with the relevant data protection or consumer protection authority.

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal consumer protection authority in the United States. If you believe your consumer privacy rights have been violated, you may file a complaint with the FTC at:

15.2 California Privacy Protection Agency (CPPA)

California residents may also file complaints with the California Privacy Protection Agency (CPPA), which is responsible for enforcing the CPRA:

15.3 State Attorney General Offices

Depending on your state of residence, you may also be able to file a privacy complaint with your state Attorney General's office. Many state attorneys general have consumer protection divisions that handle privacy-related complaints.

Before filing a complaint with a regulatory authority, we strongly encourage you to contact us directly first so that we may have the opportunity to address your concern promptly and satisfactorily.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Send an email notification to registered users where the changes are material
• Display a prominent notice on our website for a reasonable period following the change

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, please discontinue use of our services and contact us to request deletion of your account and personal data.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact our privacy team using the information below. We are committed to responding to all privacy inquiries within a reasonable timeframe.

When contacting us regarding a privacy matter, please provide sufficient information to enable us to identify you and your request. We will make every effort to respond to all verified requests within the legally required timeframes.