Refund Policy

At Wing Snob, we are committed to ensuring your complete satisfaction with every order. We understand that issues can occasionally arise, and this Refund Policy outlines your rights and our procedures for handling refund requests, cancellations, and disputes. Please read this policy carefully before placing an order through our website at wingsnobchick.click.

This policy applies to all purchases made directly through Wing Snob's website and any affiliated ordering platforms. By placing an order with us, you agree to the terms described herein. This policy is governed by applicable United States consumer protection laws, including relevant Federal Trade Commission (FTC) guidelines and state-specific consumer protection statutes.

1. Our Commitment to Quality

Wing Snob takes great pride in preparing fresh, high-quality food products for every customer. Our team works diligently to ensure every order meets our strict quality standards. However, we recognize that errors can occur, and we are fully committed to making things right when they do. Your trust in our brand is our highest priority, and we stand behind the quality of every item we serve.

If you are unsatisfied with your order for any reason covered under this policy, please do not hesitate to reach out to us immediately. Our customer service team is ready to assist you and ensure your experience with Wing Snob is a positive one.

2. Eligibility Conditions for Refunds

Wing Snob will consider refund requests under the following circumstances:

• Incorrect Order: You received items that differ from what you ordered (wrong flavors, wrong items, or missing items).
• Food Quality Issues: The food arrived in an unsatisfactory condition, including but not limited to being undercooked, overcooked, spoiled, or containing foreign objects.
• Allergic Reactions Due to Mislabeling: If a product caused an allergic reaction due to incorrect or missing allergen information on our part, you may be eligible for a refund. Please note that we strongly encourage all customers with food allergies to inform us before placing an order.
• Significant Delivery Delays: If your order was delayed significantly beyond the estimated delivery window provided at the time of ordering, rendering the food unsatisfactory or unusable.
• Order Not Received: If your order was confirmed and paid for but never arrived, and this is verified by our records.
• Duplicate Charges: If you were charged more than once for a single order due to a technical or payment processing error.

Refund eligibility will be assessed on a case-by-case basis. Wing Snob reserves the right to request supporting evidence, such as photographs of the food received, before approving a refund.

3. Timeframes for Refund Requests

To ensure prompt resolution, refund requests must be submitted within the following timeframes:

Refund requests submitted after these timeframes may not be honored. We encourage customers to inspect their orders immediately upon receipt and contact us as soon as any issue is identified.

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for a refund:

• Change of Mind: If you simply change your mind after placing an order that has already been prepared or dispatched.
• Promotional or Discounted Items: Items purchased as part of a limited-time promotion, discount offer, or bundle deal may not be eligible for a refund unless they are defective or incorrect.
• Partially Consumed Orders: If a significant portion of the order has already been consumed before a complaint is made, a full refund may not be granted.
• Incorrect Address Provided by Customer: If an order was delivered to a wrong address due to incorrect information provided by the customer at checkout.
• Customer Unavailability: If the delivery was attempted but the customer was unavailable to receive the order, resulting in the food becoming unacceptable.
• Third-Party Delivery Errors: Issues arising solely from third-party delivery services that are outside of Wing Snob's control (in such cases, we will do our best to assist you in filing a claim with the respective delivery provider).
• Gift Cards and Credits: Purchased gift cards or store credit balances are non-refundable and non-transferable.

5. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Step 1 – Gather Your Information: Have your order confirmation number, the date and time of your order, and the specific item(s) in question ready before contacting us.
2. Step 2 – Take Photographs (If Applicable): If your complaint relates to food quality, incorrect items, or foreign objects, please take clear photographs of the food and packaging before consuming or disposing of anything.
3. Step 3 – Contact Us: Reach out to our customer service team using one of the contact methods listed at the end of this policy. Provide your order number, a description of the issue, and any supporting photographs.
4. Step 4 – Review Process: Our customer service team will review your request and may ask follow-up questions. We aim to respond to all refund inquiries within 1–2 business days.
5. Step 5 – Resolution: Once your request has been reviewed and approved, we will notify you of the refund decision and initiate the applicable refund or compensation process.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for funds to appear in your account depends on your original payment method:

Please note that while Wing Snob will process refunds promptly on our end, your financial institution's own processing times may affect when the funds become available in your account. These times are beyond our control.

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply under the following conditions:

• Only certain items within an order were incorrect or unsatisfactory, while the remaining items were acceptable.
• The food was partially consumed before the quality issue was identified.
• A minor error occurred (such as a missing side item or sauce) that does not warrant a full order refund.
• The customer accepted a replacement or correction for part of the order but requests compensation for the inconvenience.
• Delivery was significantly delayed but the food was ultimately received and was otherwise satisfactory.

The amount of a partial refund will be determined by Wing Snob based on the specifics of the situation, and we will communicate the proposed amount clearly before processing it.

8. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer direct product exchanges in the traditional retail sense. However, if you received an incorrect item, we will do our best to make it right by offering one of the following solutions, depending on availability and circumstances:

• Replacement Order: Where operationally feasible and within a reasonable timeframe, we may prepare and dispatch the correct item(s) at no additional charge.
• Store Credit: We may issue store credit equal to the value of the incorrect or unsatisfactory item(s) to be used on a future order.
• Full or Partial Refund: If a replacement is not feasible, we will process a full or partial refund as appropriate.

Wing Snob will work with you to find the most suitable resolution and will always aim to resolve your concern in a way that is fair and satisfactory to you.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is structured as follows:

9.1 Cancellations Before Order Preparation Begins

If you need to cancel your order, please contact us immediately after placing it. If your order has not yet entered the preparation stage, we will cancel it and issue a full refund to your original payment method.

9.2 Cancellations After Order Preparation Has Begun

Once our kitchen team has begun preparing your order, we are unable to cancel it or offer a full refund, as food preparation costs have already been incurred. In such cases, we may offer store credit at our discretion.

9.3 Cancellations After Dispatch

Orders that have already been dispatched for delivery cannot be cancelled. If the order does not arrive, please refer to the "Order Not Received" section of this policy for your options.

10. Dispute Resolution Process

Wing Snob is dedicated to resolving all customer concerns amicably and efficiently. If you are dissatisfied with the outcome of your refund request, we encourage you to follow the dispute resolution steps below:

10.1 Internal Escalation

If your initial refund request was denied or the resolution offered was unsatisfactory, you may request that your case be escalated to a senior customer service representative or manager. Please indicate clearly in your communication that you are escalating your complaint. We will review your case again and provide a final decision within 3–5 business days.

10.2 Mediation

If an internal resolution cannot be reached, both parties agree to attempt resolution through good-faith mediation before pursuing any formal legal action. Mediation may be conducted via written communication, email, or a mutually agreed-upon mediation service.

10.3 Chargeback Rights

As a consumer in the United States, you retain the right to file a chargeback with your credit card or banking institution if you believe you have been wrongfully charged. However, we encourage you to contact us first, as most issues can be resolved quickly without involving your financial institution. Filing a chargeback without first attempting to resolve the issue with us may affect your ability to use Wing Snob's services in the future.

10.4 Consumer Protection Agencies

If you feel your consumer rights have been violated, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov or with your state's consumer protection office. Wing Snob fully cooperates with all regulatory bodies and takes all consumer complaints seriously.

10.5 Legal Proceedings

In the event that a dispute cannot be resolved through the above methods, any legal proceedings shall be governed by the laws of the United States and the applicable state laws of the jurisdiction in which Wing Snob operates. Both parties agree to submit to the jurisdiction of the applicable courts for the resolution of any dispute.

11. Consumer Rights Under United States Law

As a customer in the United States, you are protected by federal and state consumer protection laws. The Federal Trade Commission Act prohibits unfair or deceptive acts or practices in commerce, and Wing Snob is fully committed to complying with all applicable regulations. Depending on your state of residence, additional consumer rights may apply. We encourage you to familiarize yourself with your rights under applicable law.

Nothing in this Refund Policy is intended to limit or waive any rights you may have under applicable federal or state law. To the extent any provision of this policy conflicts with applicable law, the applicable law shall control.

12. Changes to This Refund Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our website and services after any changes are made constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Refund Policy, need to submit a refund request, or wish to discuss a concern regarding your order, please contact our customer service team using the information below. We aim to respond to all inquiries within 1–2 business days during regular business hours.